FAQs – Raw Real Hair

RAW HAIR COLLECTION

♡ What is raw hair?

Raw hair is 100% unprocessed, natural human hair that has never been chemically treated, dyed, or altered in any way. It is collected from single donors, ensuring high quality and longevity.

♡ How is raw hair different from virgin hair?

While both are human hair, raw hair is completely unprocessed, whereas virgin hair may be steamed to achieve a uniform texture. Raw hair offers the most natural look and feel.

♡ Can I dye or bleach raw hair?

Yes! Since raw hair is completely natural, it can be dyed, bleached, and styled just like your own hair. We recommend having it professionally colored to maintain its integrity.

♡ Does raw hair shed or tangle?

Minimal shedding is normal, just like natural hair. To prevent tangling, use a wide-tooth comb, keep it moisturized, and avoid excessive heat styling without protection.

♡ How long does raw hair last?

With proper care, raw hair can last 5+ years. Regular washing, deep conditioning, and proper storage will help extend its lifespan.

♡ How do I care for raw hair?

Wash with sulfate-free shampoo and conditioner.
Use a heat protectant before styling.
Avoid excessive product buildup.
Store in a silk or satin bag when not in use.

♡ Is each bundle the same?

Since raw hair is collected from individual donors, each bundle is unique and may have slight variations in texture and color, giving it a more natural look.

♡ Can I straighten or curl raw hair?

Yes! Raw hair can be heat-styled, but always use a heat protectant to maintain its quality. If straightened, it will revert to its natural texture after washing.

♡ Do you offer custom lengths or textures?

Yes! If you have specific requests, please contact us before ordering, and we will do our best to accommodate your needs.

♡ What lengths are available?

We offer raw hair in lengths ranging from 16 - 32 inches , depending on availability.

CAMBODIAN PREMIUM COLLECTION

✦ What is virgin hair?

Virgin hair is 100% human hair that has never been chemically processed, dyed, or altered. It is steam-processed to create a consistent texture while maintaining its natural integrity.

✦ How is virgin hair different from raw hair?

While both are high-quality human hair, virgin hair is lightly steam-processed for uniform curl or wave patterns. Raw hair is completely unprocessed and comes in its natural state. Virgin hair offers consistent texture, while raw hair offers natural variations.

✦ Can I dye or bleach virgin hair?

Yes! Our virgin hair can be dyed, bleached, and heat-styled just like your natural hair. We recommend professional coloring to protect the hair’s integrity.

✦ How long does virgin hair last?

With proper care, our virgin hair lasts up to 3+ years. Regular maintenance like conditioning, moisturizing, and gentle styling will extend its life.

✦ Does virgin hair shed or tangle?

Minimal shedding is normal. To prevent tangling, keep the hair moisturized, detangle gently with a wide-tooth comb, and use a heat protectant when styling.

✦ Can I straighten or curl virgin hair?

Yes! Virgin hair is highly versatile—you can curl, straighten, and style it as desired. Always apply a heat protectant before using hot tools.

✦ How do I care for virgin hair?

Use sulfate-free shampoo and conditioner

Deep condition regularly

Avoid heavy product buildup

Store in a silk or satin bag when not in use

✦ Will the bundles look the same?

Since virgin hair is human hair, bundles are matched for consistency but may have slight natural variations in color or texture, adding to their natural appearance.

✦ What lengths are available?

Our Virgin Hair Collection is available in 12” to 30”, depending on the texture and current stock.

✦ Do you offer custom textures or special orders?

Yes! If you need custom textures or lengths, contact us before ordering. We’re happy to check availability or assist with special requests.

returns

⤶ Do you accept returns?

Due to the nature of our products, all sales are final. We do not accept returns or exchanges.

⤶ What if I receive the wrong item?

If we make a mistake with your order, please contact us within 3 days of delivery. We’ll make it right!

⤶ Can I cancel my order after it’s placed?

We do not accept cancellations once an order is placed. Please double-check your items before completing your purchase. All sales are final.

⤶ What if my order arrives damaged?

Please reach out within 3 days of receiving your order, including photos of the issue. We’ll assess and assist you accordingly.

⤶ Why are returns not accepted?

For hygiene and quality reasons, we do not resell or restock hair once it has left our facility. This ensures every customer receives new, untouched bundles.

⤶ How do I contact customer service?

Email us at [rawrealhair@gmail.com] or message us on Instagram @rawrealhair for support.